A framework that stops returns from eating your margin.
Why this matters
Operations teams keep rediscovering the same lessons. This post lays out the patterns that actually move the needle on reverse logistics: building returns into your pricing.
The core idea
Throughput, not headcount, is the lever. Measure cycle time at every step and the bottleneck reveals itself.
A practical example
A 12-person prep center in Memphis cut receive-to-putaway from 4 hours to 90 minutes by changing two things — neither of them software.
