When the surcharge is cheaper than a damaged-on-arrival claim.
Why this matters
Operations teams keep rediscovering the same lessons. This post lays out the patterns that actually move the needle on last-mile delivery: white-glove vs. standard for oversize.
The core idea
Throughput, not headcount, is the lever. Measure cycle time at every step and the bottleneck reveals itself.
A practical example
A 12-person prep center in Memphis cut receive-to-putaway from 4 hours to 90 minutes by changing two things — neither of them software.
